I was very excited to read on my bill about your brand new digital telephone service. It appears to be quite the deal, and certainly you will not be nearly as unreliable as my telephone company, which has had several stoppages of service over the last 100 years. Unfortunately when I attempted to call your customer service number so that I could partake in this exciting digital telephone opportunity all your lines were busy. This has been the case for almost 15 minutes. You'll forgive me if I state the obvious, but might you want to invest in your own wonderful service yourselves so that this does not happen?
A customer who didn't actually want to get digital telephone service but who did want to buy something from you and is being thwarted by the fact that despite servicing 2.3 million subscribers you apparently have ONE customer service telephone line.